Pick the path that fits — we answer within one business day.
Enterprise pricing, custom contracts, demo requests, and SSO — we'll tailor a plan for your team.
Replies within 1 business day · Mon–Fri UTC
Start the conversationBilling questions, technical issues, or account help — we'll get you unstuck fast.
Within 1 business day · paid plans get priority
Open a requestSecurity & Privacy
Vulnerability disclosures · DPA requests · compliance & security review
Replies within 2 business days
Prefer email? Reach us at hello@markspot.app.
The most common questions, answered instantly.
Open the Stripe billing portal from your dashboard — upgrades, downgrades, and cancellations all happen there. Downgrades take effect at the end of your current billing cycle.
Go to dashboardAll past and upcoming invoices are available inside the Stripe billing portal, linked from your dashboard. Enterprise customers with custom billing receive invoices by email.
Use the "Forgot password" link on the login page. We'll email you a one-time reset link valid for 60 minutes. Check spam if it doesn't arrive.
Go to loginYes — you can export your shoppable images as self-contained HTML widgets at any time from the editor. Exports are ZIP packages with no external dependencies.
All of the above are available on the Enterprise plan. Reach out via the sales form and we'll walk through security review, SSO/SAML, and custom contract terms.
Talk to salesWithin one business day (Mon–Fri, UTC) for both sales and support. Paid plans get priority routing. We aim to reply same-day for anything marked urgent.
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